Re: Urgent! CCSP exam purchasing problem

Mohammad-Hachem

Hi,

I have been trying to purchase the CCSP exam for over two weeks now.Eventually, the exam fee was deducted from my bank account, but an error occurred on the payment screen, and no valid exam appears on my ISC2 dashboard.

Since then, I tried to contact ISC2 support through chat, email, and by phone, but only in a few attempts did I receive any response, and until now the issue is not solved.

Honestly, I’m quite disappointed with the level of support ISC2 is providing to its candidates.

Has anyone had such an experience? Any idea how we can work this out?

kjohnson_cx

Hi @Mohammad-Hachem ,Thank you for reaching out via the ISC2 Community

I’m truly sorry for the frustration this has caused. I can confirm that we’ve received your communications, and I will personally escalate this issue to ensure it gets resolved promptly. Someone from our team will reach out to you directly to assist with the CCSP exam purchase and make sure your dashboard reflects the correct information. We appreciate your patience and understanding while we work to resolve this for you.

meeepothekit

Hi @kjohnson_cx ,

Hit same issues here and can not proceed with the purchase. could you please also help with the problem?

Thanks.

alicem

I have the exact same problem. I cannot pay for the exam

Kaity

Hello all!

Thank you for commenting - our team has your information and will be investigating the issues. They'll reach out to you all directly with a response via email when that has been reached. Keep an eye on your inboxes 😊

For anyone else facing issues at exam checkout, please fill out the Contact Us form and our team will be in touch: https://my.isc2.org/s/Contact-Us

Mohammad-Hachem

Hi @kjohnson_cx

Thank you for your quick reply. Someone from ISC2 contacted me by email last Friday following your message and mentioned that he would look into my case. However, I haven’t received any update since then.

This has been my experience with ISC2 over the past few weeks, I receive an initial response saying the issue will be reviewed, but then there’s no follow-up.

alicem

Hi @kjohnson_cx
This is exactly the same case for me. I sent several e-mails regarding the payment error, but the problem is not solved. It has been about 1 month or so, yet the problem persists. We cannot proceed with the transaction. Error page comes in after the payment attempt. Neither the order is created, nor the payment is done.
Please help us,
Kind regards.

Mast3r

Hey friend, did you solve the problem yet?
I just paid yesterday and the exact same thing happened to me.
I'm from Colombia.

https://my.isc2.org/s/ISC2-Pearson?_gl=1*181djl0*_gcl_au*MzQ5MTY5Ni4xNzYxOTEzODg2Ljk1NzkwMjkxOS4xNzY...

But I still don't have a solution.

Kaity

@Mast3r @alicem As posted before - For anyone else facing issues at exam checkout, please fill out the Contact Us form and our team will be in touch: https://my.isc2.org/s/Contact-Us

Mohammad-Hachem

@Mast3r No, checking other payment alternatives with ISC2 support and waiting for their reply