Unable to get answer from support

[FsK]

I've been trying to get support for 3 days, about a problem with the exam payment.

After several phone calls, someone finally answered with a brief 'we will call you back' - No calls received

Emails to info-emea@isc2 and adminlearn@isc2 didn't even get an 'email received, we are working on it' reply

The website chat, radio silence too

Is there someone on the other side? How on earth can someone get a reply from ISC2 support?

I am very frustrated and seriously considering giving up on CISSP and moving on to CISM / ISACA right now...

PS: What I did receive was a customer support satisfaction survey... Something is really broken in the process

[Kaity]

Hello @iamTosin - could you please send me a private message with your ID# and email address that you use on your member account? I can reach out to my colleague once I have this information and we can correct your Skill-Builder access issue. 

[iamTosin]

Hi @Kaity ,

Thanks for your response.

I have sent the details to you as requested via private message.

Thanks once again... hoping to hear from you soon

[2308568]

De: Antonio Zavala <iscjazo@hotmail.com>
Envi ado: lunes, 30 de September de 2024 03:50 p. m.
Para: info-emea@isc2.org <info-emea@isc2.org>; adminlearn@isc2.org <adminlearn@isc2.org>; isc2asia@isc2.org <isc2asia@isc2.org>; adminlearn@isc2.org <adminlearn@isc2.org>; Antonio Zavala <iscjazo@hotmail.com>; training@isc2.org <training@isc2.org>
Asunta: Re: CC Purchase - Order Reference: 17273759516185 and Order Reference: 17273855057424, Order Reference: 17274516974703

Hello

I have several time trying to buy a textbook, however, I cannot, please your help, all next ordrs has been canceled

someone in support told me that this issue should be resolved in 3 days, this happened 2 weeks ago.

please your help

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