URGENT request for support With ISC2 error: MATICHING PEARSON VUE ID BUT MISMATCHED ISC2 ID

[FBagaria786]

@AndreaMoore 
Hi

My (ISC)² Non-member ID is 714883 & Pearson Vue Candidate ID: ‎329144‎. CC exam Registration ID: 435948976 & CISSP - 432193615

I have repeatedly tried accessing my Pearson Vue account, without success. I am redirected to ISC2 to register for exams I’m already registered for: CISSP and Cert in Cybersecurity.

ISC2 generates error: MATICHING PEARSON VUE ID BUT MISMATCHED ISC2 ID.

I‘ve already contacted PEARSON VUE directly for support: their feedback - We do not have the authority to reset the login credentials. You may contact (ISC)2 directly. Please find their contact details below: Website: http://www.isc2.org.

Also have contacted ISC2 EMEA customer services per phone twice today: held on for 20 minutes (approx.), with no response, the call disconnected automatically. I have also emailed ExamAdministration@isc2.org & membersupportemea@isc2.org with no response & AndreaMoore a private message, still awaiting feedback.

My exam is on the 28th March 2023, God willing. Based on the review of community posts there seems to be existing issues with the ISC SSO to Pearson Vue. The lack of feedback and issue resolution takes time away from exam prep, and places extra burden on candidates, which does not seem fair.

Pls provide urgent support in rectifying this logon error from ISC2's end so I may regain access to my Pearson Vue account.

Thank you.

[AndreaMoore]

@Zegar 

Please login using your ISC2 ID # to https://www.isc2.org/Register-for-Exam. Then click "Register for Your Exam" button. 

If it is still not working, please contact our support team for specific account assistance: https://www.isc2.org/Contact-Us 

[Zegar]

@AndreaMoore how can I login there using my ID? The form accepts only e-mail-like strings.

[AndreaMoore]

@Zegar 

Click on this icon in red to see if you are logged in. If not, then login using your email and password. Then, you should be able to click the Register for Your Exam button down on the middle of the page as seen in this image: 

If you still have difficulties, please reach out to our support team.

[AndreaMoore]

For specific account issues, please contact our support team. 

https://www.isc2.org/Contact-Us 

[Kaity]

Hello @Zegar - that is something for our support team to help with. You can either send me your information via PM and I will relay it to them, or you can send the email directly to MemberSupport@isc2.org