Dear Exam Administration Team,
I am writing to request the reinstatement of my Certified in Cybersecurity (CC) exam voucher. Unfortunately, I was unable to take the exam scheduled for 16 November 2024 due to an issue with my secondary ID.
At the test center, I presented a valid government-issued ID, which was accepted. However, my secondary ID, which was my college ID, was not accepted as it did not have a signature on it. This led to the test center refusing to allow me to take the exam.The Test center also raised a Case regarding this and the case number is 12198954.
I understand the importance of adhering to ISC2's ID requirements. However, I had not realized that the absence of a signature on my secondary ID(College ID) would cause this issue. I have traveled over 15 km to take the exam, which resulted in lost travel time and the forfeiture of my exam voucher.
As an ISC2 candidate with ISC2 ID: 2340737, I sincerely request your consideration to reinstate my CC exam voucher. I assure you that I will provide valid and compliant identification for my next exam attempt.
Thank you for your understanding and assistance. I hope ISC2 will consider my situation and allow me the opportunity to reschedule my exam.
Kind regards,
ISC2 Candidate ID: 2340737
