Hi @conor-gg ,
Sorry to hear about your issue.
You might want to consider contacting ISC2 by opening a ticket to them at the following link:
Keep in mind, they are experiencing high volume of cases and it could take time. This could be happening to your previous requests too.
For information and support regarding exams and more you might also want to contact them through email at: ExamAdministration@isc2.org
Additionally, you could try by phone at:
Asia – Pacific: +60-383-191-085 (8:30 a.m. - 6:00 p.m. AEST)
Or for customer service support, you can find more information here:
I hope your issue gets resolved.