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2cert
Newcomer I
‎05-29-2025 05:04 PM
‎05-29-2025 05:04 PM

Error during checkout

Screenshot 2025-05-29 at 1.55.58 PM.png

 

I'm trying to purchase SSCP exam and getting this error during checkout - tried it with and without voucher.

I've also tried clearing cache, tried incognito, different browser/device/network.

 

I filed the online form yesterday and tried calling today was unsuccessful to contact anyone.

 

@CBMExamTeam @mariatirado can you please assist?

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5 Replies
mariatirado
Community Manager
Community Manager
‎05-29-2025 05:08 PM
‎05-29-2025 05:08 PM

Hello @2cert, sorry to hear this! I'd recommend you reach out to the team via email at examadministration@isc2.org so they can assist you with this! 

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2cert
Newcomer I
‎05-29-2025 05:09 PM
‎05-29-2025 05:09 PM

Ok, thank you. Will try that.

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2cert
Newcomer I
‎05-30-2025 08:05 PM
‎05-30-2025 08:05 PM

@mariatirado , how long does it take them to reply? It's kind of urgent. I planned to take the exam next week.

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mariatirado
Community Manager
Community Manager
‎06-02-2025 12:28 PM
‎06-02-2025 12:28 PM

@2cert - I can see that you emailed our team last week (5/28). Please allow 4-6 business days to receive a reply from our Exam Admin team. We know this can be very frustrating, but the team is currently working through a very long queue of queries. Thank you for your patience!

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2cert
Newcomer I
‎06-05-2025 12:16 AM
‎06-05-2025 12:16 AM

-- This has been resolved --

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