I was tested positive for Covid-19 last week during my CISSP examination day scheduled on 25 October 2022 at Pearson Professional Center Singapore. The test center advised me to write in to ISC2 Exam Administration for either a refund or emergency reschedule, but I have not received a response and not even an acknowledgement from ISC2.
I called into Pearson Vue Customer Support and they gave me an ISC2 support number 866-331-4722 which does not connect. I also tried calling the ISC2 Asia Pacific Examination hotline at +60-383-191-085 published on ISC2 website during the stated hours but it does not connect either stating "Number not valid".
Please advise me what should I do next as it seems ISC2 doesn't seem to have a proper channel of communication for exam matters, which is kind of disappointing.