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Newcomer I

Systems Administrator (CITRIX)

Closes 9/7/2022.  Contact with questions.


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Position Overview


The Illinois Tollway is dedicated to providing and promoting a safe and efficient system of highways while ensuring the highest possible level of service to our customers. Whether it's I-PASS, the Move Illinois Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers.

The Tollway is a user-fee system – no state or federal tax dollars are used to support maintenance and operations. Operations are funded by toll and concession revenues.

Under the leadership of the Board of Directors and Executive Staff, the Tollway is committed to achieving the following goals: increase collaboration with regional transportation and planning agencies, promote the regional economy, maintain financial integrity, foster environmental responsibility and sustainability, maintain the safety and efficiency of the Tollway system, further transparency and accountability, enhance customer service, and maintain public trust.


In support of this vision, the Systems Administrator (Citrix) is responsible for the installation, configuration and maintenance of the Citrix Infrastructure. This will include but is not limited to Citrix Virtual Apps and Desktops as well as its components. The position will require working with servers, storage, software and other technologies to support the organization. This position provides daily administrative tasks, support tasks, and project work.


Essential Job Functions


Position Responsibilities

  • The Systems Administrator (Citrix) will be responsible for assisting with overall Citrix and Microsoft systems administration which requires proficiency in several disciplines. The candidate will be required to support a multi-server environment with both physical and virtual servers.  The Citrix Administrator will be required to work with Citrix core technologies across the entire organization. The successful candidate must have experience supporting enterprise level Citrix infrastructures including:
    • Citrix Virtual Apps and Desktops (Ideally at least ver 1912 LTSR CU2)
    • Storefront Server
    • Citrix User Profile Manager
    • Citrix Machine Creation Services
    • Citrix Director
    • Citrix Studio
    • Citirix Netscaler ADC
    • Citrix ADM
  • The Systems Administrator (Citrix) will perform daily administrative tasks on the infrastructure as well as work on projects and provide end user support when required. This individual will be required to maintain and continually improve the environment to provide the highest levels of service to the user base.
  • Assess performance of systems and make adjustments, capacity planning and growth projections, assist with end-user support, and perform software installs and upgrades.
  • This individual will be required to maintain the operation of various sites.  Business operation demands 24/7/365 continuous up time so candidate must be able to work extra-hours when needed which may include holidays and weekends.  Continuously changing software and hardware platforms require ongoing training and self-directed learning to maintain skill set.  Based on the functions of the Citrix Administrator position the candidate will have Admin level rights and access to sensitive and confidential information and must exercise discretion and maintain confidentiality at all times.
  • Demonstrate excellent technical skills, proficiency with design, implementation and support of Citrix based solutions, and exhibit strong project management and communication skills.
  • Must have a solid understanding of Enterprise networking, and Internet fundamentals. The candidate should be able to troubleshoot all aspects of Citrix technologies effectively and understand the product flow, patch management, software distribution and logging in detail. Applicants should also have similar skills in Active Directory Services.

Other Responsibilities include:

  • Plan and execute the rollout of changes
  • Download and deploy patches
  • Perform periodic performance reporting to support capacity planning
  • Performs system maintenance activities, including monitoring parameters, maintaining security/quality assurance and controlling access
  • Responds to user requests and system operation issues, provides assistance to programming and operations personnel in the utilization of software and resolution of user or systems problems
  • Determine and implement best practices for the engineering, configuration, administration, and support of Microsoft Technologies
  • Provide support for Citrix systems
  • Ensure the Citrix and Microsoft Server infrastructure stays up to date and performs to the highest level of performance possible
  • Ensure that customer systems are available and performing within their Service Level Agreement, while identifying problems and acting appropriately to resolve issues when they occur





Skills and Experience (Required):

  • Minimum 3 years’ experience working with Citrix technologies in a large distributed enterprise environment
  • Minimum 3 years of experience administering Xenapp and XenDesktop
  • MCITP or Equivalent Certification a plus
  • Operating System expertise including Active Directory Account Management. This includes the understanding of Active Directory, Windows GPO, WINS, DNS, DHCP, and TCP/IP and commands desired
  • Desire experience with Windows Server, Microsoft System Center suite, Windows 10 operating system, desktops, print servers, printers, MFDs, plotters, Java, Adobe, VMWare and Hyper-V
  • Desire experience with scripting (PowerShell, VBScript or other language) and automating routine infrastructure tasks
  • Knowledge of computer/network systems infrastructure requirements and standards, standard software package and patch deployment methodologies, standard change control processes within large-to-enterprise size corporations


Education (Preferred)

  • Citrix Certifications are a plus CCA-V, CCP-V, CCE-V, CCA-N, CCP-N


Skills and Experience (Preferred)

  • Desire experience with Monitoring Applications – SolarWinds, Microsoft Service Center Operations Manager (SCOM) etc.
  • Knowledge of ITIL best practices and use of issue/problem tracking systems


The Illinois Tollway is committed to creating a diverse environment and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin or ancestry, disability, unfavorable discharge from military services, age, order of protection status, military status, gender or gender orientation. 


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