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Newcomer I

Senior SAP Application Analyst

Closes 8/31/2022.  Contact with any questions. 


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Position Overview


The Illinois Tollway is dedicated to providing and promoting a safe and efficient system of highways while ensuring the highest possible level of service to our customers. Whether it's I-PASS, the Move Illinois Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers.


The Tollway is a user-fee system – no state or federal tax dollars are used to support maintenance and operations. Operations are funded by toll and concession revenues.


Under the leadership of the Board of Directors and Executive Staff, the Tollway is committed to achieving the following goals: increase collaboration with regional transportation and planning agencies, promote the regional economy, maintain financial integrity, foster environmental responsibility and sustainability, maintain the safety and efficiency of the Tollway system, further transparency and accountability, enhance customer service, and maintain public trust.


In support of this mission, the Senior SAP Application Analyst: Provides the daily leadership and support for the SAP application which includes leading and facilitating workshops with business users to understand issues, gathering requirements, designing, testing, and implementing solutions. The role requires strong leadership and organizational skills that reflect ability to perform and prioritize multiple tasks with excellent attention to detail, be adaptive to various competing demands and demonstrate the highest level of communication and responsiveness with team members and external resources. The Senior Application Analyst will be expected to use their knowledge of business processes and SAP functionality to propose, design, and deliver value added solutions. 


Essential Job Functions


Position Responsibilities

  • Liaison to business users and key stakeholders to understand and evaluate current business processes, facilitate business process improvement discussions, identify solutions for complex business problems, and translate business needs into system requirements.  
  • Perform support for both maintenance and minor enhancement requests as well as manage system integrators on large projects and major enhancements: 
  • Lead the creation and implementation of new/enhanced SAP functionality including the following:
  • Identify, gather, and document clear and complete functional requirements including impacts and changes to business processes and procedures.
  • Analyze options and design potential solutions. 
  • Prepare or update functional specifications for proposed changes including configuration, RICEFW (reports, interfaces, conversions, enhancements, forms, workflows), and security. 
  • Perform minor configuration tasks. 
  • Maintain security role mappings and segregation of duties and functional workflow administration.
  • Plan, perform, and monitor unit, system, and integration testing and facilitate user acceptance testing.
  • Assist with training and related documentation, including job aids.
  • Plan and deploy releases into production system environments including the rollout of new processes and procedures.
  • Update technical system documentation and business process documentation.   
  • Provide system support including the management of change requests, reporting of business metrics, and assistance to business users.
  • Troubleshoot problems, conduct root cause analysis, and help facilitate the correction and resolution of defects with internal support teams and operations groups and/or with vendors. 
  • Research and make recommendations to promote and implement best-practice solutions that leverage SAP functionality to continuously improve business processes.
  • Support organizational change management and training to ensure application solutions are adopted and fully utilized.
  • Contribute to establishment and compliance with the software development lifecycle (SDLC) methodology, standards, tools, system documentation, procedures, practices, and goals; seek out and recommend continuous improvement opportunities to enable IT process standardization and optimization.
  • Knowledge of multiple end-to-end business and technology processes, functions of SAP and non-SAP systems, and integrations to become a subject matter expert.
  • Provide technical or functional leadership and mentoring for less experienced colleagues and power users as required.
  • Strive to continually learn new SAP functionality while deepening knowledge in assigned functional areas by participating in SAP user community and continuous learning opportunities.




Skills and Experience (Required)

  • Minimum 5 years’ experience supporting SAP application maintenance and enhancements which include working in SAP Solution Manager, performing minor configuration tasks, and writing functional specs for RICEFW.
  • Minimum 5 years’ working knowledge of at least 3 SAP modules including FI, CO, AM, CA, PSCD, SD, MM, IM, WMS, PS, PM, CS, CRM, SRM, SCM, PPM, HCM or Success Factors.
  • Minimum 5 years’ experience with business process mapping and requirement definition.
  • Minimum 5 years’ experience in planning and developing test plans, managing and executing testing, and verifying test results. Working knowledge and understanding of IT SDLC processes and methodologies.
  • Experience with eliciting and creating consensus on requirements across different organizational units and describe business designs in terms that can be turned into functional and technical designs.
  • Excellent interpersonal, verbal, and written communication skills. 
  • Highly effective time and project management skills, including ability to coordinate design, testing and implementation.
  • Team player with the ability to develop effective working relationship with personnel from other cultures and backgrounds.
  • Excellent analytical and problem-solving skills.
  • Dedicated, self-directed, motivated, proactive, and inquisitive with ability to react quickly and effectively to issues and opportunities.


Education (Required)

  • 4-year college degree in IT, Computer Science, Finance or Accounting or other relevant fields.

Skills and Experience (Preferred)

  • SAP HANA and Fiori experience.
  • SAP BI experience. 
  • Experience with at least 1 full cycle SAP implementation.
  • Knowledge and understanding of Agile methodologies.


The Illinois Tollway is committed to creating a diverse environment and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin or ancestry, disability, unfavorable discharge from military services, age, order of protection status, military status, **gender** or **gender** orientation.


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