Refreshing this post. The position is open and accepting applications as of 11/20.
If you have any issues accessing the post, feel free to message me here.
https://www.digitalhands.com/careers
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fe050c3a-9fb1-4565-...
POSITION SUMMARY:
Working within the Digital Hands Operations Center, the IT Security First Responder acts as the initial point of contact for customer calls and performing Level 1 triage within a Network Operations (NOC) and Security Operations Center (SOC) environment. Daily tasks include monitoring alarms and responding to alerts coming from a wide variety of IT and networking systems, including security and network infrastructure, servers, and appliances. First Responders are also responsible for initial response to alerts from firewalls, IPS/IDS, SIEM, and Host-Based Security tools. The applicant must possess a sound understanding of desktops, servers, networking, and security concepts. This role reports to the Supervisor, IT Security Operations.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Work in a shift-based call center environment, handling in-bound support calls, creating and remediating incident tickets through the service management platform.
- Respond to health and availability alerts generated by monitoring and management platforms, customer email requests and queries, remediating or escalating as required.
- Respond to Security Alerts based on severity and risk.
- Run analytical queries within SIEM (multiple platforms) and endpoint security solutions.
- Reference open source resource and Threat Intel in identification of malicious activity.
- Implement Firewall Blocks.
- Perform Scheduled checks of network infrastructure and security appliances (SEOG/NEOG).
- Communicate with customers via email and telephone.
- Embrace opportunities to enhance and improve process workflows and the customer experience.
- Other duties as assigned.
KNOWLEDGE, SKILLS AND CHARACTERISTICS REQUIRED:
- A keen interest in security and the need for the confidentiality, integrity, and availability of information and information systems to be maintained.
- Skills and training to support security and networking equipment such as firewalls, routers, switches, and other related infrastructure.
- Working knowledge of networking concepts and remote access protocols such as LANs/WANS, VPNs, TCP/IP, UDP, ICMP, SNMP, HTTP, and FTP.
- Knowledge of Basic IT Security concepts.
- Excellent organizational and time-management skills and the ability to multi-task and prioritize.
- Excellent communication, presentation, and listening skills.
- Capability of learning and performing all the activities that everyone on the shift does.
EDUCATION AND WORK EXPERIENCE:
- Bachelor's Degree and/or minimum of 1-3 years of experience in an information technology role or education.
- Understanding of network security attacks, vectors and network protocols including TCP, UDP, ICMP, SNMP, HTTP, and FTP.
- Skills and training to support security and networking equipment such as firewalls, routers, switches, and other related infrastructure.
- Experience managing Microsoft Windows desktop and server Anti-Virus and Advanced End Point Protection solutions.
- Professional certifications such as A+, Security+ and Network+, SANS/GIAC (GSEC), and/or equivalent are preferred.
