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jmg157
Newcomer II
‎07-02-2023 02:56 AM
‎07-02-2023 02:56 AM

Cannot access Free for (ISC)² Members professional development courses

I can't seem to access the free for members courses located here:

 

https://enroll.isc2.org/catalog?pagename=Professional-Development

 

If I click "Add To Cart", it wants me to pay. If I log into the site and try to enroll in one of the courses (e.g., the page at https://www.isc2.org/Skill-Builders/Cybersecurity-Leadership), and click "Free for members", it redirects me to the LMS page (https://learn.isc2.org/d2l/home) but no courses appear.

 

I've tried emailing member support about this, but have not received a response. I tried contacting D2L support via their web chat, and they said they would have to escalate the issue to (ISC)² support. So I have no idea how to get access to these courses. Any help would be appreciated.

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80 Replies
shartlesville
Newcomer I
‎08-05-2023 08:39 AM
‎08-05-2023 08:39 AM

Thank you. It has been resolved. 

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AbeIng
Viewer II
‎08-06-2023 08:29 AM
‎08-06-2023 08:29 AM

Still no resolution for me unfortunately.
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Kaity
Community Manager
Community Manager
‎08-08-2023 08:16 AM
‎08-08-2023 08:16 AM

Hello @AbeIng - I've followed up with Lena, just now, who is the coordinator who emailed you with troubleshooting directions on Friday. I want to make sure she's gotten your response with the continuing issues.

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nfaria
Reader I
‎08-16-2023 03:32 PM
‎08-16-2023 03:32 PM

Seems to be a current problem. I am not able to get the free courses either.

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Mohkl
Viewer II
‎08-17-2023 08:32 AM
‎08-17-2023 08:32 AM

Yes, it's been more than 2 weeks since I'm a member and I'm unable to access the member courses

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bconstant
Newcomer I
‎08-17-2023 10:29 AM
‎08-17-2023 10:29 AM

@jmg157did you get this sorted out? I'm encountering the exact same problem and any feedback would be greatly appreciated. Thank you!

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bconstant
Newcomer I
‎08-17-2023 10:32 AM
‎08-17-2023 10:32 AM

@KaityI'm having the same issue, can you please help me out? Thank you!

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jmg157
Newcomer II
‎08-17-2023 01:29 PM
‎08-17-2023 01:29 PM

In my case, it seemed to get resolved as soon as I received my digital badge. But I don't know if that was just a coincidence or not. It seems from some of the other posts here that this is a pretty widespread problem. I would really hope that ISC2 resolves it for everyone soon, as it seems to be an ongoing issue.

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brentc3114
Newcomer I
‎08-17-2023 08:50 PM
‎08-17-2023 08:50 PM

I have the exact same problem with the exact same responses from ISC

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brentc3114
Newcomer I
‎08-17-2023 08:53 PM
‎08-17-2023 08:53 PM

I also have the same error.  Email, campbellabd@comcast.net

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