Also experiencing the same issue here, clearing cache, different browsers, didn't help either.
I didn't register a second account, but I changed my e-mail address to fix an earlier problem when registering for the exam. Changing the email address fixed the issue accessing prometric but now I'm stuck in the endorsement process.
Any help would be much appreciated!
Please send an email with these details to email@example.com. (include your contact info and mention both of your email addresses that you previously used)
I am also having this issue, and clearing the cache doesn't work. I originally used 2 email addresses to create ISC2 accounts, but received a message saying that it had been fixed. I have emailed the support team but have not yet received a response.
Thanks for your swift reply and guidance!
I have contacted them.
I'm sorry I thought clearing your cache would help. You'll all need to email firstname.lastname@example.org if you are trying to pay your AMF, become a member, etc.
If you are trying to set up your exam time and having issues with that, then please email email@example.com.
You can also use the "Live Chat" green button on the bottom right corner of the website and chat with a representative or call your regional office to speak with someone: https://www.isc2.org/contact-us
@TijsB @GaryWan @Travis_A @wilsonson @NickyB
I hope your accounts are all provisioned soon and I look forward to having you all as active ISC2 Community members.
Thanks for your help.
Finally the issue is gone and I can start the endorsement process.
The following are my steps.
1, log out my account
2, clear browser cache,
3, restart Chrome browser
4, click "online endorsement application" of the congratulations email
5, log in (the issue is gone)
6, start endorsement process.
@TijsB @Travis_A @wilsonson @NickyB @AndreaMoore