Thank you for your congratulations, chyobo.
You are of course entitled to your opinion about patiently waiting.
However, firstly, Kevin and I simply stated our recent endorsement wait times in a thread about endorsement wait times with a view to assisting others gauge how long their applications might take - I don't see anything wrong with that.
Secondly, as a long standing, fee paying member of this organisation, I have no problem in expressing my dismay, as I have been doing recently, about the sub-optimal endorsement process, the delay to this process that was deliberately introduced by a system upgrade, and the fact that endorsement waiting times subsequent to the upgrade are continuing to increase. They're currently running at 7 weeks and 2 days when they were around 4 weeks before. Having the wait time nearly double while you're mid process with no notification is very frustrating especially if it starts to affect you financially.
In my opinion, the endorsement queue issues are symptomatic of a bigger problem, which can also be seen in the widely derided implementation of the new member portal and still not fully functional new CPE submission system - a system that fell over very recently and was down for close to a week.
There are numerous recent threads on this forum about things not working as expected, to the point it seems support are overwhelmed and aren't particularly responsive to support requests by email or phone, which is leading to a lot of dissatisfaction amongst the members.
All of the above issues are starting to affect the credibility of the organisation, which in turn could affect the credibility of its certifications, and ultimately the credibility of its members who have earned those certifications. As such, I feel I have every right to demand better and not be patient!
If we do not express our dissatisfaction with things we feel aren't working as they should be, how would the organisation know they need to improve them?
