Urgent Issue with CISSP-ISSAP Exam - Seeking Help

[jaynevado]

Hello everyone,

I'm facing a significant problem this morning with my recent CISSP-ISSAP exam, and I'm hoping to get some guidance or insights from the community.

Here's what happened:
1. I agreed to the Non-Disclosure Agreement (NDA) and proceeded to the next screen to begin my exam.

2. However, as soon as I reached the screen just before the actual exam, where it instructs you to hit "Next," the exam abruptly ended without allowing me to start.

3. I immediately sought assistance from the exam proctor. She asked if I accepted the NDA which I did, then she contacted Pearson VUE support for assistance. Unfortunately, despite their efforts, they couldn't restart the exam.

4. The test administrator filed a case with Pearson VUE to investigate the issue, and I have a case number for reference.

My concerns:
I used my first attempt voucher for this exam, and I also have a retake voucher from the August "Peace of Mind" promotion, which is valid until November 15, 2023. Given the circumstances, I'm worried about the impending expiration of my voucher and my certification timeline.

I would like to inquire if there's any possibility to reschedule my first attempt voucher exam before September 30, 2023 or later to avoid any further delays.

The exam proctor has submitted a report to Pearson Vue, and I plan to follow up with Pearson Technical Support next Monday to expedite the resolution process.

Any advice or insights from the community would be greatly appreciated. Has anyone else encountered a similar issue or successfully rescheduled their exam under such circumstances?

Thank you for your help!

[sfcoldblood]

I'm sorry to hear about your situation. Have you received any response from ISC2? I faced a similar issue today where my exam was terminated before I even entered the exam room. I briefly used the restroom after the check-in process, only to return and discover that the exam timer had started automatically. They informed me that my exam was terminated because I didn't accept the NDA within the 2-minute window on the test machine. I also have a free retake voucher, but I'm curious to know if the standard 30-day waiting period for retaking the test applies in our cases.

[AndreaMoore]

@sfcoldblood Please reach out to our team for assistance: https://www.isc2.org/Contact-Us 

[sfcoldblood]

Thanks @AndreaMoore for your prompt responce.

I've contacted the team, but I'm quite worried due to the scarce availability in England for rescheduling the exam before the 'peace of mind' retake voucher expires. This is particularly concerning as I require the CISSP certification for a job opportunity, and there's a risk of missing out on the offer if I have to wait an additional 30 days. I'm also troubled because the exam was terminated before I even entered the examination room, and I believe I haven't done anything to warrant this.

[AndreaMoore]

@sfcoldblood I've asked someone from the team to reach out to you to assist.