Credit Card Details Not Prompted During Checkout

[hsehdar]

I want to use "Peace of Mind Protection" offered by ISC2. I added it to the cart. I filled out the form during checkout. On the next screen, the credit card fields are not displayed at all.

I have tried these steps on Google Chrome, Mozilla Firefox and Microsoft Edge. I have tried it on my Android phone using the Chrome browser. I have enabled 3rd party cookies. I have set Chrome's "Safe Browsing" to "No protection". None of these helped to resolve the defect - it does not prompt for the credit card details.

 

Has anyone been in this scenario? Can anyone help me?

[AndreaMoore]

@hsehdar 

Thank you for letting us know. I'll have someone look into this ASAP and report back. 

[hsehdar]

Dear @AndreaMoore,

The cause: During checkout, if a single quote (') is used in the address, it does not prompt for credit card details.

I removed the single quote for the web app to prompt for the credit card details.

[henrymarange]

I am also facing this challenge. Can anyone help also

[SyedJaber]

I am facing the same issue, and the address suggestion didn't work with me

[toastedmilk]

Same thing happening here unfortunately, wondering if it's just broken today. I've logged a support ticket and have no alternate characters in the billing address either

[Kaity]

Hi all!

If you're experiencing this issue, please try to check out using another internet browser. I've notified the support team and they are looking into this. 

[Jamila]

I am also having the same problem.did you get assisted?

[hsehdar]

Yes, ISC2 assisted. Try removing special characters before approving payments. There could be a valid case for special characters to be there, and ISC2 will likely support you in such cases.