I'm not sure where to post this, but I want to make everyone aware of the issues I've experienced over the last few weeks. I recently passed my CISSP exam 😀 which feels great, but now the experience of becoming a member is starting to make me regret my decision.
Upon passing my exam I received an email saying I need to complete my application. Clicking the link takes me to my dashboard, and I was unable to find the area where I could actually complete it. A coworker who is a member sent me a direct link, where I was able to complete the application. The application page had no record of my passed exam - but had a chart for displaying the passed exams. I called multiple times and selected the "Call me back" option. I never received a call back. I called and stayed on hold, and the calls were disconnected. Eventually after the sixth or seventh time of waiting on hold, I was able to talk to a person who was knowledgable and confirmed they had record of me passing my exam and of the application.
I then receive an email that my application was approved 😀. I carefully read the instructions, click on "Member Dashboard" find the "Pay AMF" menu item, and I'm dropped to my Dashboard where I don't see any area to pay my dues. I'm now back into calling into the support line, waiting on hold only to be disconnected, and then calling back. Third time is the charm right?
I'm posting this here so others can be made aware of the hassle that 'onboarding' onto becoming a member of the ISC2 is quite difficult at this time. I hope that the situation can be improved.
