Anyone else seeing "Data Removal Request" mailshots?

[Akirin00]

Hi Hookrook,
Well i think the best answer here is depends for the type of processing and
swnsitivity of data as well as the type of your business.

In our case, we have a ecommerce site and our customers have to register to
purchase for example. We ask them to submit a ticket that requires them to
be logged in when they do that. If they just email support then we check of
this is from the registered email address for example or might ask other
account related questions.

But again ut would depend on what a company is collecting and processing.

Hope this helps.

[hookrook]

Thanks for your reply @Akirin00

This is for everyone...

We are receiving requests (quite possibly from https://www.deseat.me/) from people who are not users in our system. There are though other systems where we keep people's information. For example, Mailchimp - where people's name and email is kept if they signed up to to our newsletter on our website without actually signing up for our service.

For someone like this - who is not a user of our system, has never agreed to the terms of service of our application, but has signed up to receive email, would you still somehow verify them before removing them form mailing lists?

[Akirin00]

We get those too from deseat. In our case i think if they come from the
email address that is registered to receive our marketing emails it should
be considered verified.

Would be good to hear other opinions though.

[someone]

Isn't there a requirement to keep the data in case of dispute of the purchase?

[Barry_M]

You have two routes.Both are valid.
1) Respond and ask for identification.If they don't reply you can ignore it. The ICO website tells us if you have doubts as to who they are, that you can "request information that is necessary to confirm who they are"
2) Treat this like most people treat marketing removal requests and don't verify with ID and remove them from your list(like an unsubscribe link on an email) You can then inform them they have been removed and that they can always opt back in.
It's your choice. We are going down the option 2 route as generally we feel this is safer.


⁣Sent from BlueMail ​

[Akirin00]

Agree on both points Barry. For marketing emails it absolutely makes sense
if it is just unsubscribe i think.

[Barry_M]

That is another scenario altogether. My last comment was in relation to marketing.If you have a transaction associated with the pi them you need to keep the pi for 6 years as per the company's act.

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[Del]

We're treating the "deseat.me" requests as unsubscribe requests too.

None of the ones we've seen yet have come from actual paying customers of the service ... but we still have to check, which takes a little time ... I need to automate that process. Until then I'm reluctant to spend even more time on "verifying" these requests and having back & forth conversations with people who really just want to unsubscribe from marketing campaigns.

I'd like to think that paying customers are smart enough to know that we can't "forget" their commercial transactions with us ... but we'll see 🙂

[Barry_M]

Most of our requests from deseat.me have subscribed to our marketing. The deseat program appears to check subscriptions somehow.

⁣Sent from BlueMail ​

[Akirin00]

I am not sure you can work on assumption here. Wherever the request comes
from it is still clearly asks you to delete them. So in that case you need
to try and verify and act on that.

Also, whatever you devide you need to keep you need to state on your
deletion confirmation along with the retention period criteria and the
legal basis.