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mianObaid
Viewer

changed email and portal empty

i just changed my primary email via the portal and it worked. when i now log in with my new email address, it works but Member ID, address and Certifications are all empty. Can anyone help?

Thanks,
Obaid

1 Reply
AlecTrevelyan
Community Champion

You'd expect these things to be instant, but it might be worth leaving it 24 hours to see if things get updated.

If there's no change after that point then contact Member Services:

https://www.isc2.org/Contact-Us