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green20151
Newcomer III

Who is responsible for this awful web CPE portal?

I really have to ask.  Who accepted the CPE portal as it is now?  I feel badly contacting Customer Support with issues, as I know they certainly did not approve this terrible "portal" which cannot even provide the titles of your submitted credits (heaven help you if you have more than 1 activity in a day).  

 

Some middle manager was probably told to get it redesigned by some impossible date and stuck with no budget.  Or maybe they were told that the needs of members to be able to submit CPEs was less important than the bean counting of what activities get what kinds of credits.  As a QA professional, if I were associated with the CPE Portal, I would be ashamed.  

 

I am somewhat disgusted since one would think with all of the prestigious organizations and vendors, and software development companies involved with ISC2 and the CISSP, you would have had a CPE portal that was efficient, easy to use, and user friendly.  It's really awful.  Did you pay someone money to develop this?  

15 Replies
dswomley
Newcomer II

Also a project manager......I am glad to have found this line of discussion......I have been feeling the same way, and actually complained rather loudly and repeatedly when the  new site was deployed in the midst of an online course I was taking. I don't like to be a complainer, as I'm sure most of us feel, having been on projects that at some point, didn't go well. But, as you mentioned......for an organization as proudly public and professional as it is, (ISC)2 and/or its vendor dropped the ball on this one. 

It seems there was little to no Human Factors consideration here. The outcome is non-intuitve and less than usefu to members. 

dswomley
Newcomer II

except when it's not the first! lol Mine (CISSP) is 13th of the month, go figure. 🙂
Bryiantan
Newcomer II

Kudos! thanks for having the courage to bring up this topic.I still like the old portal even though it less fancy but it served its purpose. Smiley LOL

mcfwong
Viewer

 


@Bryiantan wrote:

Kudos! thanks for having the courage to bring up this topic.I still like the old portal even though it less fancy but it served its purpose. Smiley LOL


It was designed to fancy the executives who signed the paycheck ? Shouldn't be the end-user experience the No. 1 priority ? I am fully disappointed with this portal and can't believe a professional organization like (ISC)2 will have such work. It is s shame, thumb down !

CISO-Italiano
Newcomer II

(ISC)² give us back the old portal. This is awfully unusable and it's a big step back in comparison to the very concise dashboard we had before. Please rollback asap until a better solution is found. This is not resistance to change, this is resistance to worsening UX.

lucasm
Viewer

I agree. This is the worst portal I have ever encountered. Bring back the old and fire the manager.