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rodrigosorbara
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‎05-22-2025 03:53 PM
‎05-22-2025 03:53 PM

Urgent: Unable to Access AI Course Bundle Purchased on 5/19/2025 (4 days ago)

Dear ISC2 Support,

I’m reaching out to request immediate assistance. I purchased the AI Course Bundle on Monday, May 19, 2025, but I’m still unable to access any of the courses

Unfortunately, the support chat is unresponsive, and the contact I made with your team on the same day has not led to any resolution. I’m still waiting for access to the product I paid for, and this delay is extremely frustrating.

At this point, I’m seriously reconsidering any future course purchases from ISC2. I would appreciate prompt support to resolve this issue.

Best regards,

- Rod

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rodrigosorbara
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‎05-22-2025 05:42 PM
‎05-22-2025 05:42 PM

@mariatirado, @Kaity, could you help out?
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Kaity
Community Manager
Community Manager
‎05-23-2025 08:40 AM
‎05-23-2025 08:40 AM

Hello @rodrigosorbara!

 

This issue is only something that can be resolved by our support team. I see that you sent an email to them on May 21 for assistance. I will send a note to my colleague in that team to see if they can escalate your case for a quicker response. 

 

Keep an eye on your email inbox 🙂  

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