Dear Support Team,
I am writing to formally express my frustration and dissatisfaction regarding the unresolved issue related to my access to CISSP course (case number 03982826), which I initially reported nearly a month ago. Despite multiple follow-ups via email, phone, and chat support, I have yet to receive a clear update or resolution.
I find it completely unacceptable that a customer is left waiting for such an extended period without any concrete response. How is it possible that after all this time, I still have no information on when this issue will be resolved? This level of service is extremely disappointing and unprofessional.
Given the lack of progress, I would like to know who I can escalate this matter to formally.
Please provide me with the appropriate contact or department to address this situation at a higher level.
I expect an urgent response and a definitive solution to this issue without any further delays.
Regards,
Marco.
