Still having trouble logging in and haven’t heard back from membersupport@isc2.com after 10 days.

[kgseow]

Dear ISC2 member support team,

Urgent Assistance Required – Login Issue Preventing Annual Fee Payment

My annual membership fee is due to expire in the next few weeks, and I am currently unable to access the payment portal due to an unexpected login issue.

While I can log in normally through the main portal, I immediately receive an "Access Denied" error upon logging in (please refer to the attached screenshot ISC2login01.png). Additionally, when I click the login button on the error page, a second error message appears (refer to ISC2login02.png).

Given the urgency of this matter, I would greatly appreciate your prompt assistance in resolving this issue so I can proceed with the payment before the deadline.

Seeking your urgent response or help to resolve this issue as soonest.

Warmest Regards,

KG

[mariatirado]

@kgseow - Thank you for reaching out. I can see that our support team has been in touch with you via email this morning.

[kgseow]

Hi Maria,

Mark has responded, and I’ve informed him that all ISC.org links for my credential replies are returning a similar error message. I’ve asked him to escalate the issue to the next level of technical support, as it appears to be related to a potential SSO issue.

While I await the incident number, I am also expecting a response from him or his team regarding an alternative payment option, such as phone validation with a credit card (One-time password).

I would appreciate it if you could reach out to the appropriate technical support team or suggest an alternative payment method while we wait for a resolution.

Warm regards,
KG