Single sign on error when paying for my first AMF

[CK_Daniel]

Dear all,

I know there is some issue regarding to the "Pay by Card" option for paying AMF but I am not receiving any responses from member support / customer support, and I would really like to complete my associate status shortly.

So far I only have an ID called "ISC2 User Profile Confirmation  ISC2:00015615", and my certificate ID for CISSP. Any assistance would be appreciated.

Attached screenshot for the error.
Thank you in advance.

Best Regards,
Daniel

[dcontesti]

The system just went through a major upgrade and there have been a few bumps in the road.  They are working through the issues.

Maybe one of the admins here can assist you ( @amandavanceISC2  or @SamanthaO_isc2 )

Regards

[JP54972]

Definitely just direct message the admins. They fixed this same error for me in 24 hours

[SamanthaO_isc2]

Hello @CK_Daniel, 

Thank you for messaging, I just replied to your message. This should be resolved in your account now. 

Best, 

[rslade]

> CK_Daniel (Viewer II) posted a new topic in Member Support on 07-28-2019 01:25

> Dear all, I know there is some issue regarding to the "Pay by Card" option for
> paying AMF but I am not receiving any responses from member support / customer
> support, and I would really like to complete my associate status shortly.

According to some recent reports, there may be as many as 12,000 accounts with varying levels of problems right now. According to other reprots, ISC2 would like you to "be patient."

In the meantime, it *usually* helps to send email to any or all of avance@isc2.org,
jshriver@isc2.org, keagle@isc2.org, membersupport@isc2.org, or soconnor@isc2.org in order to get a response.

ISC2 has promised to be more transparent about these issues, and most of us find that promise vastly amusing.

[CK_Daniel]

Hi Samantha,

The issue has been resolved and I have paid for my first AMF successfully, now I am just waiting for my profile to be updated as a member.

Thank you for the assistance provided by @Kaity and @SamanthaO_isc2.

Best Regards,
Daniel

[sardinasa]

Same here, Just sent an email. Thanks team for working on this. 

[CatchYou]

I'm asking for resolving this problem for WEEEKS, still no answer, well done.

[BlackHat]

Hello, I have exactly this problem as well and can't pay for my first Annual Maintenance Fee.  I emailed membersupport@isc2.org but haven't received a response.

Please help.

Thanks,

Rich.

[sardinasa]

Try often, it will get fixed in about a week or so. at least it did for me.


*Adonis Sardinas, **MBA*

*CISSP #**488092 *
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