Provide metrics on member help desk case activity

[cdc]

@david-shearer,

Recommend providing metrics on the help desk to all members:

# of open support cases

# of closed support cases by a time interval (monthly, weekly)

average time to respond the first time to a support case

average time to resolve a support case

Other ideas?

[gthompson]

Feels like kind of a no-win situation here. I'm honestly trying to help and be open and transparent, and in the process it seems now my integrity is being questioned. I have offered direct communication to people and this offer stands. I'm not hard to find. DM me here or find me on linked in or whatever anyone wants... you folks can have the last word on this one.. have a nice weekend.