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Newcomer II

Re: Provide metrics on member help desk case activity

CDC - reach out to me via linked in and we can set up a call. Greg J. Thompson. I’m not a whiner, and I would appreciate a direct conversation. We need to level set. 

Highlighted
Community Champion

Re: Provide metrics on member help desk case activity

> gthompson (Newcomer II) posted a new reply in Member Support on 08-14-2019 07:34

>  I just have a demanding day job and family life that
> makes it hard to stay on top of community posts.

We all have demanding jobs, and most of us have family life.

It's just always been a bit odd that the Board members seem to think that the
vehicles for communication with the membership (like the "community" and the
CISSPforum before it) are a) beneath them or b) unimportant.

====================== (quote inserted randomly by Pegasus Mailer)
rslade@vcn.bc.ca slade@victoria.tc.ca rslade@computercrime.org
The key to life is not accumulation. It's contribution.
- Stephen R. Covey
victoria.tc.ca/techrev/rms.htm http://twitter.com/rslade
http://blogs.securiteam.com/index.php/archives/author/p1/
https://is.gd/RotlWB

............
This message may or may not be governed by the terms of
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Highlighted
Newcomer III

Re: Provide metrics on member help desk case activity

Greg, here’s the deal. Throughout this entire debacle, members have been ignored.

I haven’t seen one board member reach out to all of us and communicate. There is no need for us to speak in person. The membership deserves to hear from the board.

I asked member support how to reach board members and was told a specIal form had to be filled out and evaluated before it might be shared. I then went looking for board members on here and found your name and CEO’s but no means to each all of you. I also spoke with the board chair on the phone.

What I have encountered are responses that are less sufficient than the depth of the problem. If the forums are studied, it is clear others have frustrations too.

It is unfortunate that these issues have occurred. Lack of communication has been the main downfall and yet I still have seen a membership-wise apology and plan of action.

Best of luck. If situation doesn’t improve, I’m going to drop out of ISC2.
Highlighted
Newcomer II

Re: Provide metrics on member help desk case activity

@rslade Really??  That’s not true. I was characterized as. “Lurker” ... I simply responded to that. What other examples can you share to support your assertion?

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Newcomer II

Re: Provide metrics on member help desk case activity

@cdc

So you want to reach board members and complain that nobody responds, and when the vice chair offers to speak directly you decline? Ok I understand. You can surely understand my frustration.

 

Board members are listed on (ISC)2 main website - we are not hard to find. 

 

My offer stands - https://www.linkedin.com/in/greg-thompson-04b994

 

GT