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Viewer

Problems accessing CPE page; cant enter CPE credit

Hi, 

 

I am getting a server error whenever I try to access my CPE details page.  The error notes:

 

"An internal server error has occurred Error ID: 1372499567-27148 (119852647)"

 

This means I cant review my CPE credits but also, more importantly, means I cant submit new CPE credits.  Is this happening for all users or just me?

 

Kris 

9 Replies
Highlighted
Community Champion

Re: Problems accessing CPE page; cant enter CPE credit

I was able to login just now, although the page was a bit wonky (i.e. it said "Hi, ^" -- missing my name).  You might try accessing it using incognito mode.  That sometimes helps by removing any settings that may be cached in your browser.  If that does not help, you probably need to call it in.

Highlighted
Newcomer I

Re: Problems accessing CPE page; cant enter CPE credit

I have the same problem. I tried to access the page with three different browsers on two different computers. Always the same error message: "An internal server error has occured Error ID ...".

Highlighted
Newcomer I

Re: Problems accessing CPE page; cant enter CPE credit

Hi

 

I have the same problem.
The same error occurred while registering CPE on 2/21, and login failed as of 2/26.
I emailed Member Support and received an automatic response to respond to two business days, but no response has been received at this time.

The CPE registration deadline is approaching the end of February, and the deadline is imminent.

It will be in the form of borrowing the remark, but I will report it here.

 

KEN

Highlighted
Community Champion

Re: Problems accessing CPE page; cant enter CPE credit

@Harunyan2020 

 

Emailing Member Services will take a few weeks to get a response. Call them and keep calling them until you speak with someone. Don't leave a voicemail as that takes weeks to get a response too.

 

BTW - you do get a 90 day grace period after your cycle to submit CPEs - they do of course have to be earned within your cycle though.