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1151137
Viewer
‎07-10-2025 04:48 AM
‎07-10-2025 04:48 AM

Payment charged on Credit Card but got no confirmation

Hi Team,

 

I made a payment towards my exam today and I got an error message something like "there was an issue with your order" and hence closed the tab but after few minutes amount of $998 was deducted. I called the bank and checked that the payment has been deducted on the ISC2 website. I have also checked my order history but see nothing in it. Can someone please help.

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mariatirado
Community Manager
Community Manager
‎07-11-2025 04:09 PM
‎07-11-2025 04:09 PM

Hi @1151137 - thank you for reaching out. I can see that our Exam Admin team received your case yesterday and is actively working on it. Please allow 3-5 business days to hear back from the team. Thank you for your patience.

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DyaneRachel
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‎10-24-2025 10:54 PM
‎10-24-2025 10:54 PM

I encountered the same exact issue @mariatirado 

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