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Member Support Unresponsiveness is Worse Than Any Company That I have Ever Been Associated With

I have left over 8 emails  & 10 voicemails to the support line in the past 2 weeks asking for assistance with renewing my CISSP certification (online system will not take any of my cards that have no issue working everywhere else), and no one from ISC2 has contacted me back yet. I did speak with finally get Anthony from the 'general questions' line to answer and try processing my renewal last week, but ISC2 systems did not work for him either, and now I can't get him to call me back. To top off all the other frustrations, I just spoke with Allie, who answered the 'general questions' line when you hit 0, just to have her hang up in my face because I wanted her to escalate my call since no one from support will contact me. ISC2 has never had very good customer service, but it seems to have reached an all time low when they are willing to allow members certs to run out. I guess there is simply no accountability for this body or its leadership anymore.

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Community Champion

Re: Member Support Unresponsiveness is Worse Than Any Company That I have Ever Been Associated With

I may disagree with every word this man has said, but I will defend, to the death if necessary, his right to say it.


............
This message may or may not be governed by the terms of
http://www.noticebored.com/html/cisspforumfaq.html#Friday or
https://blogs.securiteam.com/index.php/archives/1468
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Community Champion

Re: Member Support Unresponsiveness is Worse Than Any Company That I have Ever Been Associated With


@glee wrote:

I have left over 8 emails  & 10 voicemails to the support line in the past 2 weeks asking for assistance with renewing my CISSP certification (online system will not take any of my cards that have no issue working everywhere else), and no one from ISC2 has contacted me back yet. I did speak with finally get Anthony from the 'general questions' line to answer and try processing my renewal last week, but ISC2 systems did not work for him either, and now I can't get him to call me back. To top off all the other frustrations, I just spoke with Allie, who answered the 'general questions' line when you hit 0, just to have her hang up in my face because I wanted her to escalate my call since no one from support will contact me. ISC2 has never had very good customer service, but it seems to have reached an all time low when they are willing to allow members certs to run out. I guess there is simply no accountability for this body or its leadership anymore.


What's the general questions line you refer to? Do you mean the Member Services contact numbers found here?

 

https://www.isc2.org/Contact-Us#accordion-ec0be5accd8a4a36a5dbbcd3adb5307b

 

It's fairly well known that emails and voicemails take a few weeks to get a response and that calling, repeatedly if needed, until you speak with someone is required if you need timely action - it's disappointing to hear this method is also becoming a dead end (if the Member Services number is the one you've been calling).

 

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Re: Member Support Unresponsiveness is Worse Than Any Company That I have Ever Been Associated With

The emails and voicemails are to the contacts that you listed below. 

The 'general questions' is option 0 when you call the Support #; I tried this option because I wasn't getting any responses from the actual support emails and voicemails to the ISC2 Support lines. However, Anthony from the 'general questions' option did call me back shortly after this posting and he is working to escalate my issues so I don't miss the 1/30/20 deadline. I since this post as last ditch effort to get someone, anyone, to respond to the issue. I just hope that Anthony is having success with the escalation. 

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Re: Member Support Unresponsiveness is Worse Than Any Company That I have Ever Been Associated With

 
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