I wanted to take some time to address the items that have come up in this thread. Please excuse the length of this post.
Perhaps the length is directly proportional to the time taken for a response...
Jokes aside, I'm glad to see an 'official' response, although it hasn't answered my primary query.
- Support in the Community: Having support in this Community is a natural by-product of communities in general...
I'm not against the provision of support on the Community, but it should only supplement Member Support and not compensate for a lack of it.
(I'd suggest editing the Community Guidelines to request members to search the community for required info before they post, just to avoid redundancy.)
- Member Support: ...We ask for your patience and appreciate your support as we go through this transition period.
Does this imply that nothing is being done to address this, and it will stay that way through the transition period? That would demand A LOT of patience, particularly from those experiencing issues with support.
- Site Issues: We appreciate all of the posts and information that you have been providing with the issues that you are seeing in your Member Dashboard and throughout the site.
I haven't experienced issues since I last paid my AMF, so I can't complain about that --- at least not yet.
- Community Login: I can confirm that the login issue is resolved on the Community as you have seen.
While most of my appreciation goes to the response itself, a small part is for this, & I've kudoed the post as well. Cheers!
... (but we should also mention some of the good work ...) ...
Adding my two-bits to this chain regarding member support:
I've been struggling, since the 12th of July, to get a hold of support with regard to my AMF payment: Payment was completed (money taken out of account) but the Dashboard still shows the outstanding AMF.
Have emailed MemberSupport 3 times and left an equal number of voicemails (when the system or agent didn't term the call before I could leave a message).
CISM, CISSP, CRISC