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Community Champion

Re: Member Dissatisfaction rising...

 

@SamanthaO_isc2, in my first post on this thread, I'd requested for a status update regarding the resolution of issues, specifically those mentioned by @AlecTrevelyan in another post.

 

Apparently the chairman is tied up ATM, so we'd all appreciate it if you could fill in the blanks. The primary thing is the inadequate member support *, which is putting it mildly.

 

* While the community moderators have been doing a great job providing this, the fact is they could assist if main support is unable resolve issues --- but not have to compensate for a lack of response.

 

Assuming (ISC)2 has already concluded that they're seriously lacking here, please let us know when we can expect this to be addressed. Thanks.

 

(I trust the requested information isn't confidential in any way)

 

 

 

Shannon D'Cruz,
CISM, CISSP

www.linkedin.com/in/shannondcruz
Contributor III

Re: Member Dissatisfaction rising...

And do ISC2 not understand that many of us are members of more than one professional body?

I was only at the IISP Live 2019 event in Birmingham yesterday. 

https://www.iisp.org/Live/Event_Details/Live/Event_Details.aspx

 

It was a good event with knowledge speakers, who were actual practitioners and academics rather than sales people of those looking to promote themselves.

 

And then there's ISACA, ISSA, OWASP etc.

 

-----------------------------------------------------------
Steve Wilme CISSP-ISSAP, ISSMP M.Inst.ISP
Highlighted
Advocate I

Re: Member Dissatisfaction rising...

I don't know if you guys have noticed but point 4 that I raised with David Shearer seems to be fixed now:

 

4) Problems with the community

  • Can't login directly to the forum

https://community.isc2.org/t5/Member-Support/Why-can-t-we-log-in-directly-to-the-community/m-p/25111...

 

Community Champion

Re: Member Dissatisfaction rising...

 

 


@AlecTrevelyan wrote:

I don't know if you guys have noticed but point 4 that I raised with David Shearer seems to be fixed now:

 

4) Problems with the community

  • Can't login directly to the forum

Yes, I tried it before I posted. I've become habituated to logging in from the main site, so when it worked I momentarily thought it was a dream.

 

(I'd assumed that we'd all be told it was done by (ISC)2 rather than have to find out ourselves.)

 

 

Shannon D'Cruz,
CISM, CISSP

www.linkedin.com/in/shannondcruz
Community Champion

Re: Member Dissatisfaction rising...

 


@Steve-Wilme wrote:

 

And then there's ISACA, ISSA, OWASP etc.


With both ISACA and (ISC)2 I've always gotten a prompt response whenever I contacted support.

 

In the case of (ISC)2, all correspondence with support was related to queries, rather than issues --- which might explain why they did get back.

 

(Either that, or I've just been lucky so far...)

 

 

 

 

 

Shannon D'Cruz,
CISM, CISSP

www.linkedin.com/in/shannondcruz
Community Champion

Re: Member Dissatisfaction rising...


@rslade wrote:

 

In my dictionary, I said, in the entry for "gold standard," that it was the best practice for describing your standard, if you wanted people to buy into it. (In the entry for "best practice," I said it was the gold standard for security buzzphrases.)


Bravo!

Community Champion

Re: Member Dissatisfaction rising...

> AlecTrevelyan (Advocate I) posted a new reply in Member Support on 07-12-2019

> We'll get to find out all the details in a three-part mini series. Part one
> starting next week:  
> https://community.isc2.org/t5/ISC-Updates/ISC-2-s-Digital-Transformation-Journey
> -Webcast-Tues-July-16-2019/ba-p/25116  

Oh, [bad-word-that-the-dreaded-"community"-pr0n-filter-won't-let-me-use].

I have a meeting.

Are these things recorded for later viewing/immersion/wallowing in?

Let's see if we can find more details on the series:

Part One of the series:
CIO: We need all new Web pages with more white space, bigger font, and less
words.
BoD: Yup, yup, yup.

Part two:
Minor ISC2 staffer: These new pages are really keen! Everyone likes them!
Actor pretending to be an interviewer or journalist: Are there any problems?
MIS: No! [nervous laughter] None at all! [more nervous laughter] Why would
you ask such a silly question?

Part three:
Lord CEO David Shearer: These new improvements, which have been
implemented on time and within budget, and have created no problems at all, have
reduced our operating costs substantially.
Actor pretending to be an interviewer or journalist: Will you be reducing the
AMFs, then?
LCDS: Oh, look! A new badge on the "community"!

====================== (quote inserted randomly by Pegasus Mailer)
rslade@vcn.bc.ca slade@victoria.tc.ca rslade@computercrime.org
Re-unite Rodinia! - rms
victoria.tc.ca/techrev/rms.htm http://twitter.com/rslade
http://blogs.securiteam.com/index.php/archives/author/p1/
https://is.gd/RotlWB

............
This message may or may not be governed by the terms of
http://www.noticebored.com/html/cisspforumfaq.html#Friday or
https://blogs.securiteam.com/index.php/archives/1468
Community Champion

Re: Member Dissatisfaction rising...

 

@rslade, you forgot to add a spoiler alert...  Man Wink

 

 

 

 

 

Shannon D'Cruz,
CISM, CISSP

www.linkedin.com/in/shannondcruz
Advocate I

Re: Member Dissatisfaction rising...


@rslade wrote:
> AlecTrevelyan (Advocate I) posted a new reply in Member Support on 07-12-2019

> We'll get to find out all the details in a three-part mini series. Part one
> starting next week:  
> https://community.isc2.org/t5/ISC-Updates/ISC-2-s-Digital-Transformation-Journey
> -Webcast-Tues-July-16-2019/ba-p/25116  

Oh, [bad-word-that-the-dreaded-"community"-pr0n-filter-won't-let-me-use].

I have a meeting.

Are these things recorded for later viewing/immersion/wallowing in?
..
..

ISC2 are obviously very proud of what they have achieved so you bet it is!

 

Well, it's on BrightTALK so, yes, it should be recorded for posterity just like everything else they release on there.

 

Newcomer III

Re: Member Dissatisfaction rising...

I’m trying sooooo hard to really like isc2 but they do make it hard.

 

1) had to wait just under 8 weeks for the endorsement 

2) when finally sorted had the much publicised SSO issue when trying to pay AMF

3) when that was sorted, had the also-much publicised ‘showing as non-member’ issue

4) when that was sorted - have just found out I can’t access the free CBT I should be able to access!

 

Gah, it’s a frustrating journey this.