Member Dissatisfaction rising...

[Shannon]

Nowadays, the majority of topics on the community tend to be about issues being faced --- often mentioning a lack of member support --- & one of the community moderators has to jump in to assist.

So I have to ask: was this community actually intended to supplement (ISC)2 support? (Because I was under the impression that it was to facilitate the sharing of information and ideas, and promote interaction among IT security professionals.)

It would be understandable if the issues were limited to what (ISC)2 support wasn't able to address --- what's disturbing is that many have stated that (ISC)2 support never responded at all.

If community posts aren't used to gauge criteria such as member satisfaction, I'd suggest that (ISC)2 conduct a survey for the same --- and use the results to determine the priority with which to address issues.

@david-shearer, do have someone update the resolution status of the issues mentioned in this post, for a better idea of where we stand. Thanks.

[Shannon]

@SamanthaO_isc2, in my first post on this thread, I'd requested for a status update regarding the resolution of issues, specifically those mentioned by @AlecTrevelyan in another post.

Apparently the chairman is tied up ATM, so we'd all appreciate it if you could fill in the blanks. The primary thing is the inadequate member support *, which is putting it mildly.

* While the community moderators have been doing a great job providing this, the fact is they could assist if main support is unable resolve issues --- but not have to compensate for a lack of response.

Assuming (ISC)2 has already concluded that they're seriously lacking here, please let us know when we can expect this to be addressed. Thanks.

(I trust the requested information isn't confidential in any way)

[Steve-Wilme]

And do ISC2 not understand that many of us are members of more than one professional body?

I was only at the IISP Live 2019 event in Birmingham yesterday. 

https://www.iisp.org/Live/Event_Details/Live/Event_Details.aspx

It was a good event with knowledge speakers, who were actual practitioners and academics rather than sales people of those looking to promote themselves.

And then there's ISACA, ISSA, OWASP etc.

[AlecTrevelyan]

I don't know if you guys have noticed but point 4 that I raised with David Shearer seems to be fixed now:

4) Problems with the community

• Can't login directly to the forum

https://community.isc2.org/t5/Member-Support/Why-can-t-we-log-in-directly-to-the-community/m-p/25111...

[Shannon]

---

@AlecTrevelyan wrote:

I don't know if you guys have noticed but point 4 that I raised with David Shearer seems to be fixed now:

4) Problems with the community

• Can't login directly to the forum

---

Yes, I tried it before I posted. I've become habituated to logging in from the main site, so when it worked I momentarily thought it was a dream.

(I'd assumed that we'd all be told it was done by (ISC)2 rather than have to find out ourselves.)

[Shannon]

---

@Steve-Wilme wrote:

And then there's ISACA, ISSA, OWASP etc.

---

With both ISACA and (ISC)2 I've always gotten a prompt response whenever I contacted support.

In the case of (ISC)2, all correspondence with support was related to queries, rather than issues --- which might explain why they did get back.

(Either that, or I've just been lucky so far...)

[vt100]

---

@rslade wrote:

In my dictionary, I said, in the entry for "gold standard," that it was the best practice for describing your standard, if you wanted people to buy into it. (In the entry for "best practice," I said it was the gold standard for security buzzphrases.)

---

Bravo!

[rslade]

> AlecTrevelyan (Advocate I) posted a new reply in Member Support on 07-12-2019

> We'll get to find out all the details in a three-part mini series. Part one
> starting next week:  
> https://community.isc2.org/t5/ISC-Updates/ISC-2-s-Digital-Transformation-Journey
> -Webcast-Tues-July-16-2019/ba-p/25116  

Oh, [bad-word-that-the-dreaded-"community"-pr0n-filter-won't-let-me-use].

I have a meeting.

Are these things recorded for later viewing/immersion/wallowing in?

Let's see if we can find more details on the series:

Part One of the series:
CIO: We need all new Web pages with more white space, bigger font, and less
words.
BoD: Yup, yup, yup.

Part two:
Minor ISC2 staffer: These new pages are really keen! Everyone likes them!
Actor pretending to be an interviewer or journalist: Are there any problems?
MIS: No! [nervous laughter] None at all! [more nervous laughter] Why would
you ask such a silly question?

Part three:
Lord CEO David Shearer: These new improvements, which have been
implemented on time and within budget, and have created no problems at all, have
reduced our operating costs substantially.
Actor pretending to be an interviewer or journalist: Will you be reducing the
AMFs, then?
LCDS: Oh, look! A new badge on the "community"!

====================== (quote inserted randomly by Pegasus Mailer)
rslade@vcn.bc.ca slade@victoria.tc.ca rslade@computercrime.org
Re-unite Rodinia! - rms
victoria.tc.ca/techrev/rms.htm http://twitter.com/rslade
http://blogs.securiteam.com/index.php/archives/author/p1/
https://is.gd/RotlWB

[Shannon]

@rslade, you forgot to add a spoiler alert...  

[AlecTrevelyan]

---

@rslade wrote:
> AlecTrevelyan (Advocate I) posted a new reply in Member Support on 07-12-2019

> We'll get to find out all the details in a three-part mini series. Part one
> starting next week:  
> https://community.isc2.org/t5/ISC-Updates/ISC-2-s-Digital-Transformation-Journey
> -Webcast-Tues-July-16-2019/ba-p/25116  

Oh, [bad-word-that-the-dreaded-"community"-pr0n-filter-won't-let-me-use].

I have a meeting.

Are these things recorded for later viewing/immersion/wallowing in?
..
..

---

ISC2 are obviously very proud of what they have achieved so you bet it is!

Well, it's on BrightTALK so, yes, it should be recorded for posterity just like everything else they release on there.

[Rossva]

I’m trying sooooo hard to really like isc2 but they do make it hard.

1) had to wait just under 8 weeks for the endorsement 

2) when finally sorted had the much publicised SSO issue when trying to pay AMF

3) when that was sorted, had the also-much publicised ‘showing as non-member’ issue

4) when that was sorted - have just found out I can’t access the free CBT I should be able to access!

Gah, it’s a frustrating journey this.