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mkrcar
Newcomer I

Login problem: Unable to change password, unable to reset

Hi Guys,

I ran into strange problem, my account some how is not allowing me to change password, it keep asking me to connect with customer support. 

 

I am wondering if anyone else is having this issue?

 

MKR

3 Replies
mkrcar
Newcomer I

Re: Login problem: Unable to change password, unable to reset


getting below message:

 

A password reset request was made for your Okta account. If you did not make this request, please contact your system administrator immediately.

At this time your password can only be reset by an administrator. To send them a request, go to your Sign-in Help page. Then click the Request help link.

AndreaMoore
Community Manager

Re: Login problem: Unable to change password, unable to reset

@mkrcar 

I apologize. Please email membersupport@isc2.org. with your name, member ID and your preferred email/phone # so someone can assist you with your account. 




(ISC)² Community Manager
mkrcar
Newcomer I

Re: Login problem: Unable to change password, unable to reset

Dear Lori,

I am in touch with support team but answer I am getting is that it will take 10 days to reset password, which is quite strange and beyond my understanding.

 

Thanks