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mrgirosky1
Viewer

Issues with profile

I'm hoping someone can help me, I've called customer support 3 or 4 times and submitted tickets a few times with no resolution.  I passed my CISSP exam at the end of September, my sponsorship was approved at the end of October, and I paid my AMF the beginning of November.  When I log in I am still shown as a non-member, with a blank dashboard, but it does show my AMF as being paid.  Is anyone else having a similar issue?  I'm trying to get the CISSP "official" for a job I'm pursuing.

 

Michael Girosky

3 Replies
cdc
Newcomer III

Re: Issues with profile

Have you received a reply from member support?  If so, what did they say?

mrgirosky1
Viewer

Re: Issues with profile

I haven't heard anything back yet.
cdc
Newcomer III

Re: Issues with profile

Unfortunately, members are in the dark regarding response time metrics and given the holiday season, delays will most likely be longer.  That doesn't lessen the anxiety of not knowing the status and expected time for resolution.

 

Recommend persistence in calling the help desk.