Hello and Thank you for your inquiry,
We are working to resolve some dashboard sync issues with CPEs and AMFs. We can certainly look at the member record and submit a ticket if needed or your behalf to clear this up? A member of our Customer Experience team will be reaching out to you to provide updates and help to resolve your concerns.
We look forward to assisting with your needs and appreciate your patience as we work to resolve.
John Austin, Sr. Manager, Global Customer Experience