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ISC2_Member
Viewer

ISC2 isn't connecting to PearsonVue!

Dear ISC2,

 

It appears that the link to PearsonVue is broken - can someone please look into this? 

 

ISC2_Member_0-1692624455108.png

 

We cannot book, cancel, view, re-schedule any exams. 

 

Please Fix This. 

 

Thanks!

 

 

37 Replies
AndreaMoore
Community Manager

The issue with connecting to PearsonVUE to schedule, cancel or reschedule your exam is fixed. Thank you for your patience!




ISC2 Community Manager
luka
Viewer II

How has PearsaonVue been functioning as a website? In my time of three certs and now trying to schedule A fourth. I have had nothing but a nightmare experience.  I would have expected poor web design 25 years ago...

 

even their link to view all programs is missing CISSP instead it points to ISC2 WHICH THEN TAKES YOU BACK TO https://www.isc2.org/Register-for-Exam                 ( which states in large font )

Register for Your Certification Exam

So instead it says to click the button ( ah if it were so simple)  https://my.isc2.org/s/ISC2-Pearson   you do so and it takes you  to here https://my.isc2.org/s/ISC2-Pearson 

 

and isn't it the case that you cannot schedule cissp on ISC2 OWN WEBSITE?

 

There is no way to presently get through the process of   scheduling a CISSP exam on Pearsonvue via on line.  Links take  you in circles furthermore no support number to call.  If there is please provide the link traversal  to schedule an exam

 

If ISC2 is going to send us to the partner then someone needs to take responsibility and make it possible to schedule properly. efficiently and clearly.

 

 

AndreaMoore
Community Manager

@luka It looks like our team was able to resolve this for you. Thanks for your patience. 

 

If others need to reschedule, please follow these instructions: 

 

In order to reschedule/cancel your exam you'll need to go to the ISC2 webiste - https://www.isc2.org/register-for-exam

Click the register for exam button, confirm your profile, you'll be transferred to Pearson VUE website, once there you'll need to click on your scheduled exam, and either cancel or reschedule, see rescheduling policy below.

Once you schedule your exam, you have up to 365 days to reschedule and sit for your exam.

To reschedule or cancel your exam appointment, you must contact Pearson VUE:

  • Online at least 48 hours prior to your exam or

  • By phone at least 24 hours before your exam

Pearson VUE charges a reschedule fee of U.S. $50 and a cancellation fee of U.S. $100. If you do not sit for your exam within 365 days of your initial scheduled exam date, your exam fee will NOT be refunded.




ISC2 Community Manager
mae
Viewer II

I'm experiencing same problem just now. I tried to disable 2FA on my account if it was the issue and try private window browser if any change but couldn't got redirected to my Pearson VUE exam manage, reschedule etc. system. Could you please help me?

 

Regards,

 

Eren.

mae
Viewer II

My problem got solved and I could reschedule my exam. Thanks.

Mbrand
Newcomer I

How? I'm still in the endless loop with ISC2 and PV. 

mkarekal
Viewer

Team,

 

I am getting error when i access https://my.isc2.org/s/ISC2-Pearson site.

Error:Something went wrong,please contact your administrator.  Tried all day but no luck. 

Need urgent help.

 

Regards.

AndreaMoore
Community Manager

@mkarekal I'm hearing that the issue has been fixed. Can you please try again?




ISC2 Community Manager
gudimellal
Viewer II

Manage my exams is not redirecting to PV, it is not working

AndreaMoore
Community Manager

@gudimellal @mkarekal OK. Thanks for letting me know. I've let the team know.




ISC2 Community Manager