I cannot submit CPE via portal at all

[applebee]

Would you advise me who I could contact regarding CPE submission issue?  

I tried submitting for several types of activities with various CPE Types, but none went through [Save & Continue] button, with error message, "You cannot submit any more CPEs for the chosen CPE Type as you have met the threshold on all of your active certification."

I checked CPE guide & tutorial, but could not find things I could do differently.  I kept screenshots and can explain details.

[AlecTrevelyan]

Sounds like you've submitted the maximum number of group B CPEs (30) for your 3-year cycle.

If you follow the steps in this post, can you submit group A CPEs?

https://community.isc2.org/t5/Member-Support/CPE-not-getting-credited-automatically/m-p/21405#M4085

[applebee]

Hi Alec,

Unfortunately, my CPE submitted so far is an absolute 0, because I couldn't get through the portal.  That's zero for both category A and B.

One thing I find strange is that I see blue gauge on my dashboard which indicates "CPE Completed" though I achieved 0 CPE.  I'd like my account setting double-checked by someone in charge.

[AlecTrevelyan]

Has your 3-year cycle started yet? What does your Active Transcript look like?

[applebee]

It shows "Active Member" on my profile.  I'm in 11th month of the 1st year in CISSP membership.  Excuse me, I'm not quite familiar with what "Active Transcript" exactly refers to.

[AlecTrevelyan]

It's safe to say your 3-year cycle has started then!

The Active Transcript can be accessed from the CPE portal:

[AlecTrevelyan]

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@applebee wrote:

Hi Alec,

Unfortunately, my CPE submitted so far is an absolute 0, because I couldn't get through the portal.  That's zero for both category A and B.

One thing I find strange is that I see blue gauge on my dashboard which indicates "CPE Completed" though I achieved 0 CPE.  I'd like my account setting double-checked by someone in charge.

---

BTW - this screen looks like the system thinks your cycle hasn't started yet. Instead of 1st year, 2nd year, 3rd year I would expect the month and year to be shown:

[applebee]

Hi Alec,

Thank you so much for your support.

I could not find a similar component in my CPE Portal.  And that "1st year, 2nd year" display also appears strange.   I presume they forgot to remove/set a flag from my account when my endorsement/certification process was finished.

I need to contact ISC2 staff who can check my account...   I tried online question form and e-mails but havn't got reply for weeks.

[AlecTrevelyan]

I recommend you call them and keep calling until you speak to someone - leaving voicemails or sending emails takes a while to get a response:

https://www.isc2.org/Contact-Us#accordion-ec0be5accd8a4a36a5dbbcd3adb5307b

[applebee]

Thank you so much Alec!

I'll try calling them during our business hour.