Help needed: Textbook purchased but got error!!!

[trinhnguyen]

Hello,

I wanted to purchase the Official ISC2 Certified in Cybersecurity (CC) eTextbook (Japanese) at 6/2/2026, and after following the steps on the website and introducing the card details, I got a message saying there was an error with my order, but the payment went through (24.95$). I didn't receive any confirmation email, the order history section appears empty, and the item is still in the cart, as if I didn't pay for it. But ISC2 received the money.

I tried calling the support numbers but nobody picked my call, I sent a form but still didn't receive any reply, and didn't find any similar cases while searching the internet. Also waited a few hours to see if the Order History section would update, but nothing. Would appreciate some assistance with this, as I have paid for the Official ISC2 Certified in Cybersecurity (CC) eTextbook (Japanese) but the website is not showing it.

Thank you,

Regards,

[kjohnson_cx]

Thank you for reaching out via the ISC2 Community @trinhnguyen 

Thank you for bringing this to our attention, and I sincerely apologize for the frustration and inconvenience you’ve experienced. A member of our team will be reaching out to you directly today to review your order and payment details and assist in resolving this matter as quickly as possible. We appreciate your patience and apologize again for the difficulty in reaching support.