I took the exam in November 2018 and have not received my hard copy certificate yet. I emailed member support about 5 months ago and only got a response about a month later. Member support asked me for my mailing details and i provided them likewise and 3 months later, i still have not received my certificate as yet.
I sent another email last night, 20th Nov 2019 and are awaiting a response. I have provided a new address and hopefully this will get resolved soon.