Read this policy to help understand the current status of your certification:
https://www.isc2.org/policies-procedures/member-policies > ISC2 Certification Maintenance Policy
If the answer to your issue isn't something you can control, like fixing some kind of mistake you're making during the CPE submission process, or paying an outstanding AMF, then you'll need to contact Member Services for assistance:
https://www.isc2.org/contact-us
