Hi @Rossva! I'm very sorry that it's taken so long to fix this issue. Unfortunately, merging accounts is an involved process and takes some time. I can assure you a ticket is being worked for your situation.
I would encourage anyone experiencing any issues to reach out to firstname.lastname@example.org directly. We've added more heads to the team over the past few months in an effort to address issues faster.
I'm always here if you need me and happy to direct any issues to the correct team for help.
I had the same issue, but a very quick phone call to member support resolved it in about 10 minutes.
Hi all, I’m reaching out to see if anyone has any escalation routes into so-called membership support. Over 6 weeks ago now I submitted a simple request to have my primary email address changed as I left my previous company. After 6 weeks and countless emails and phone calls (all unanswered, except for KaityEagle who has been super helpful but clearly unsupported by her technical escalation route) I can at least logon now, but still the site is largely unusable due to the dreaded SSO issue that seems to have plagued many of us. I know this must be such a quick simple fix, it’s so frustrating I am constantly ignored when trying to get it resolved! I want to get on to start recording CPEs etc. Does anyone have an escalation route I can use?
Thanks in advance