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Newcomer I

Difficulty with Payment of AMF -Urgent Assistance Needed!

Repeated effort to pay my AMF has not been successful. I keep getting this error message: 

DECLINED: 10626-TRANSACTION REFUSED DUE TO RISK MODEL. To be sure the issue is not with my bank, I did my renewal on ISACA site and it was very successful. I emailed the membership and the EMEA contacts on this issue days ago. Surprisingly, not even an acknowledgement has been received. ISC2 gave me a shot deadline to make payment without any attempt to assist in resolving payments issues encountered.

 

Has anyone encountered similar issue and how did you resolve it?

 

Will appreciate your timely response. Thank you.

5 Replies
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Newcomer III

Re: Difficulty with Payment of AMF -Urgent Assistance Needed!

Call member support. They usually can resolve over the phone.

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Newcomer I

Re: Difficulty with Payment of AMF -Urgent Assistance Needed!

Thank you Sent from my Samsung Galaxy smartphone.
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Viewer

Re: Difficulty with Payment of AMF -Urgent Assistance Needed!

Please how did you resolve this issue? Am having similar issue.
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Community Manager

Re: Difficulty with Payment of AMF -Urgent Assistance Needed!

@Duke2000 & @keen 

 

Here is the contact information for member support if you need it: https://www.isc2.org/Contact-Us

(ISC)² Community Manager
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Newcomer I

Re: Difficulty with Payment of AMF -Urgent Assistance Needed!

Got my bank to do a wire transfer