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erwindus
Contributor I

Dashboard CPE Status vs CPE details - mismatch

I've recently noticed a discrepancy between the Member dashboard CPE status number (49) versus the details (120-73=47). Is it only incorrect for me or is this an issue in the dashboard?

 

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34 Replies
erwindus
Contributor I

@jaustin 

 

Hello John,

 

Thanks for your quick response.

 

I have received confirmation is was fixed and I verified it to be true.

 

As I've now reached the required 120 CPEs to maintain my certification, the mismatch won't show anymore until my next 3-year period starts (1 October 2022).

 

So for now, no more updates from my side 😁

 

Kind regards,
Erwin

jaustin
(ISC)² Team

Thank you for the update. Please reach out to us directly should you have any additional questions or concerns. We truly appreciate your membership with ICS2.

Aldemar
Viewer II

How long do they take to reply? I submitted a request about this days ago and have heard nothing.

Tags (1)
erwindus
Contributor I

In my experience, member support responds within a few days when I sent an e-mail. It took them longer to respond when I (once only) used the contact form on the website.
erwindus
Contributor I

@jaustin Unfortunately, the mismatch continues.

 

I've paid my dues, so I have a "current" section in the portal (for the period 1-Oct-2022 to 30-Sep-2025) and a 'previous' section in the portal (for the current period ending on 30-Sep-2022).

 

According to the CISSP certification status, for the "current" 3-year cycle, 112 are remaining.

According to the detailed section, I have completed 31 of 120 CPEs in the "current" 3-year cycle.

 

The mismatch are the CPEs I obtained for completing the Jul-Aug Infosecurity magazine quiz (2 CPEs) and the Remote Exam Writing campaign July-August 2022 (21 CPEs).

 

Although the details are representing the correct numbers, the portal is not updated. Again 😞

 

I have sent an e-mail to EMEA support last Friday, as well as an update today, but have not received a response yet

 

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