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erwindus
Contributor I

Re: Dashboard CPE Status vs CPE details - mismatch

UPDATE 5: received an e-mail it should be fixed. Verified and today's it's a match!
I'll keep track when new CPEs are added.
erwindus
Contributor I

Re: Dashboard CPE Status vs CPE details - mismatch

UPDATE 6: Today they told me they have corrected a mistake I made in entering CPEs, reducing 3 CPEs to 2 CPEs, so I thought lets check the fixed portal:
Portal - 27 remaining
Details - 92 out of 120

MISMATCH AGAIN, SO NOT FIXED.

Michael_Dahlke
Newcomer I

Re: Dashboard CPE Status vs CPE details - mismatch

I noticed that, while there are still discrepancies, they seem to resolve in a much shorter time.
erwindus
Contributor I

Re: Dashboard CPE Status vs CPE details - mismatch

UPDATE 7: still not fixed, support no longer responding to my e-mail
Portal - 27 remaining
Details - 100 out of 120

Remains a weird issue.
Some of us have issues like I do, but most don't seem to have the issue.
Or all of us have the issue and hardly anyone reports it.
Assuming it's the first, why only failing for a few?
Tried numerous browsers, cleaned up history/cookies, nothing helps.
Kaity
Community Manager

Re: Dashboard CPE Status vs CPE details - mismatch

Hello @erwindus!

 

If you're not getting responses to your email, please send a FRESH one to support. If your email thread was attached to a closed case, they won't receive your inquiries. 

 

I hope this helps! 

erwindus
Contributor I

Re: Dashboard CPE Status vs CPE details - mismatch

@Kaity :

First time I reported this issue here in Communities is dated 20 May. That's 7 months ago.

Today I sent an e-mail to member support. Again, as the issue is still not resolved.

Part of my e-mail:

"Frankly, I don’t get it. Although this is a known issue for many months, it just isn’t solved. And every time you tell me it is ok, you close the case and if I then reply to it telling you it isn’t solved, my reply just disappears in a dark place as the case is closed. If I complain in the member community, I’m asked to report it as a new issue. You won’t solve this if you treat each individual complaint as an incident. It should be treated as a problem which requires root cause analysis and most likely a change to fix/update/upgrade the CPE portal to solve it once and forever.

 

Please treat this seriously as I’m not the only one who experiences this behaviour in the CPE portal."

 

 

erwindus
Contributor I

Re: Dashboard CPE Status vs CPE details - mismatch

UPDATE 8: response received from member support and tech guys are looking into it again.
erwindus
Contributor I

Re: Dashboard CPE Status vs CPE details - mismatch

UPDATE 9: CPE status (20 remaining) and CPE details (100 of 120 earned) now match again. Not received an explanation yet. And we'll see what happens when new CPEs are added. So there will be more updates 🙂