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Newcomer II

Re: Credential Renewal

@AndreaMoore 

From: Mail Delivery System <MAILER-DAEMON@vadc01-egs02.gd-ms.com>
Sent: Tuesday, July 7, 2020 11:40 AM
To: Duffy, Joseph P
Subject: Undeliverable: DOD Requirement for non expired credentials

 

The following message to <membersuppport@isc2.org> was undeliverable.

The reason for the problem:

5.1.0 - Unknown address error 550-'Invalid Recipient - https://community.mimecast.com/docs/DOC-1369#550 [oCUDVxEEMFO2fvVNBM_O_A.us161]'

 

From: Duffy, Joseph P
Sent: Tuesday, July 7, 2020 11:40 AM
To: membersuppport@isc2.org
Subject: DOD Requirement for non expired credentials

 

ISC(2)

 

What’s the deal?   I’ve met my CPE’s and paid my fee’s, but I won’t get updated credentials until after I expire?   This is causing me a work related issue because my certificate that my employer and DOD holds shows that I expire on 7/31/2020 and you won’t issue a new one before that date.

 

https://community.isc2.org/t5/Member-Support/Credential-Renewal/m-p/37024/highlight/false#M7639

 

Need something to show them I’m current so my accounts don’t get disable awaiting the paperwork shuffle

 

If ISC(2) is the gold standard of credentials then we all need a better method

 

I need a resolution before the end of the month.

 

Respectfully,

 

  • Joe Duffy

 

Highlighted
Community Manager

Re: Credential Renewal

@Joe_Duffy,

 

I'm sorry that email bounced back. I mistyped the email and noticed support has 3 p's. I have forwarded this to member support for you. 

 

I apologize. The email should be working. It is membersupport@isc2.org

 




(ISC)² Community Manager
Highlighted
Newcomer II

Re: Credential Renewal

All,

 

Mr. Shiver was able to update my dates and send me the required information.    Thanks to all for the comments and assistance.   

 

Hopefully the process can be updated so that this is not an issue for the future.  

 

If your reading this in the future and are having issues with the process, contact membersupport@isc2.org   (don't use 3 p's like I did!)

 

Respectfully,

 

- Joe

Highlighted
Viewer

Re: Credential Renewal

I'm in the same boat as @Joe_Duffy...my credentials expired yesterday (31 JUL 2020)...it's 1 AUG 2020 and I'm showing as expired in Member Verification.  I'll give it due to the fact that it's a weekend, but this should be an easily automated process...and one that, as many have mentioned, should preclude any sort of gap in our certification status--CPEs complete...dues up to date...etc.

 

Thanks for your prompt attention to this issue.

  mario olivera, cissp(?)

Highlighted
Viewer

Re: Credential Renewal

Like Olivera96, my credential expired on 31 July and still shows expired. I've e-mailed member support and hope to hear from them tomorrow. I'm really hoping this gets renewed before someone checks my certification to ensure I'm still in compliance.

 

I wonder if I should pick up a CompTIA CASP+ just in case this causes problems with my contracts every 3 years.