I do not even have a banner, my account now says nothing. It says non-member. i was paid up and had the requisite number of CPEs for this year. All I get when I call is an answering machine.
Ironically, being fully paid up in advance seemed to be one of the main triggers for this issue!
You'll need to persevere with trying to contact Support as there are plenty of others in the same boat hence the delayed response to voicemails and emails.
Maybe one of the kind ISC2 employees who help manage and administer the forum can help you?
I would be happy to look into your account and assist you further. Can you either PM me with your member ID and the primary email address or email me at email@example.com please?
I apologize for the delay, I replied to your PM.
As a long-time PCI QSA (P2PE) and PA-QSA (P2PE), I wanted to point out that there's nothing wrong with a merchant accepting payment card information, including the primary account number (PAN) and card verification codes/values (CVV2, CVC2, CID) over the phone -- presuming that their call center is PCI DSS compliant.
in fact, the entire reason that the CVV2/CVC2/CID exist is to provide verification that the customer is in possession of the card at the time of a card-not-present mail/telephone/online transaction.
I generally advise clients not to accept the card verification codes/values over the phone, however, because most of them record the phone transaction -- and PCI DSS prohibits storage of sensitive authentication data (SAD), including the card verification codes/values after the transaction has been authorized, which greatly complicates call recording scenarios, since they would have to ensure that SAD is not ever recorded.
Thanks for your message and kindness for asking to message in private. My few questions are:
1. How should i resolve this account suspended issue?
2. Once i got a call from the support center, but due to emergency i could not attend the call. On calling back the number, it lands on automated system.
3. Even i receive emails saying that i have to share credit card number, validity, CVV details over phone for activating the membership, which is totally absurd with respect to security.
4. Should there any other means to sort out this issue at the earliest without expecting the support staff to call me?