I do not even have a banner, my account now says nothing. It says non-member. i was paid up and had the requisite number of CPEs for this year. All I get when I call is an answering machine.
Ironically, being fully paid up in advance seemed to be one of the main triggers for this issue!
You'll need to persevere with trying to contact Support as there are plenty of others in the same boat hence the delayed response to voicemails and emails.
Maybe one of the kind ISC2 employees who help manage and administer the forum can help you?
I would be happy to look into your account and assist you further. Can you either PM me with your member ID and the primary email address or email me at email@example.com please?