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Newcomer II

Cannot access the Dashboard view.

I am trying to access Dashboard screen to view the status of my CISSP Endorsement but the window that should render when I click on the Dashboard tab just keeps collapsing. Is anyone experiencing the same usability issue. I have tried Safari, IE, Chrome & Firefox but i just cannot keep the focus on the Dashboard tab?

10 Replies
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Community Manager

Re: Cannot access the Dashboard view.

We're looking into this. 

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Community Manager

Re: Cannot access the Dashboard view.

Just sent you a PM!
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Newcomer II

Re: Cannot access the Dashboard view.

Thank you! appreciate you looking into it. Will wait as per your note.

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Viewer II

Re: Cannot access the Dashboard view.

I have been having the same issue for months now as well.  Can you please help me?

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Newcomer II

Re: Cannot access the Dashboard view.

Hi,
KaityEagle is the person who manages the community and has the ability to escalate and resolve issues. I was told it was a SSO issue and she asked me to provide her with the memberId. That way she can open a ticket and have it resolved for you. It took me less than 12 hours to have all the issues resolved once she got involved.
Thanks
vishu
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Community Manager

Re: Cannot access the Dashboard view.

I've got your info @wesley830

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Viewer

Re: Cannot access the Dashboard view.

Looks like I am in the same boat, the collapsing overview when I try to check the status of my endorsement. I don't think it is done yet and haven't gotten any emails, but it is submitted. My profile still reflects the non-member ID of 729273. Also, Is there a way to go ahead and pay the dues ahead of the endorsement completion?

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Community Manager

Re: Cannot access the Dashboard view.

Hello @KHCreason - you can't pay your AMF until endorsement is complete, unfortunately. You'll get an email when that process is done and that will include a link to the dashboard to pay. 

 

It's a few weeks for the process to be completed (once we receive everything from your endorser). Hope this helps! 

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Viewer

Re: Cannot access the Dashboard view.

I am having the same issue. I am still in the endorsement process. When I click on Dashboard, the webpage flashes for a second, I can see there's a red dot that shows audit next to it, but I can't view details or anything. Please advise as it's been almost 6 weeks since my application has been endorsed.