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Viewer III

Re: Can't Pay First AMF

@KaityEagle thanks for the speedy response!

Similar to @NathanTaylor, kept calling and eventually managed to speak to Anthony too and managed to pay the AMF via the call. Dashboard is still unavailable, but at least the digital certificate download works!
Viewer II

Re: Can't Pay First AMF

@KaityEagle @NathanTaylor was there ever a resolution to this issue? I attend WGU as well and need to get my score to obtain credit for the semester. Looking through Google Search and it's honestly baffling that this issue has been going on for as long as it has. 

Newcomer I

Re: Can't Pay First AMF

@jacobkstephens there was. I called into (ISC)2's support lines until I finally spoke to a human named Anthony who was very helpful in getting my issue resolved. He should really be paid more.
Viewer II

Re: Can't Pay First AMF

Appreciate it... I guess I will keep calling their number Robot Frustrated

Community Manager

Re: Can't Pay First AMF

Did you talk to someone @jacobkstephens ? The team is available at 1-866-331-4722 (we're on eastern time). 

Viewer II

Re: Can't Pay First AMF

Are you able to help me with the AMF fee? I get that single sign on error so I can't pay by card. I work full time and are in central time so not only do I lose an hour but I have no time to sit on the phone either. I've sent 3 emails in, one to the main support with no response, 2 others to people in the community forums that have told other users as recent as 3 weeks ago to email them directly to get it fixed and I've had no response from them either. Like a previous poster I'm a WGU student and need this done so I can get the official score report to send to them.

Community Manager

Re: Can't Pay First AMF

I apologize for the delay @mrh861526. I have shared your information with our Member Support team so that they can start a ticket for this issue. They'll reach out to you directly when an update is available. 

Viewer II

Re: Can't Pay First AMF

Thanks, do I need to send you my member ID?

Community Manager

Re: Can't Pay First AMF

No @mrh861526 - I was able to find it using your Community information. You're good - they'll reach out to you!