CPE web page error: Single Sign-On Error

[ruimei]

I modified my e-mail address yesterday, so my username had changed to the new e-mail. When I enter the menu of  "CPEs" today, the web page displays an error message: Single Sign-On Error.

How to fix the error?

[Shannon]

@ruimei, trusting you made sure to clear your browser's history, it's probably taking some time for their authentication system to sync with their database containing your email address in which case this will work after a while. If not, mention it again, and they'll fix it.

@amandavanceISC2, I've noticed that whenever I attempt to sign-in from the Community section, the page just hangs, but the sign-in goes through quickly from the main page login --- after which a login from the Community section works using SAML. Please address this.

(I've attempted to clear the browser's history, login from separate browsers, platforms and connections, so it's either directly related to my account or is a general site issue.)

[mjerrim]

I have the exact same issue. I sent an email to member support couple of days ago, but still no reply or even acknowledgement. Help seems to be pretty poor for this organisation.

[mjerrim]

Update: I used the online form to report the issue. They have reset my profile and everything is working fine now.

[amandavanceISC2]

All, If you are receiving the SSO/SAML error, please email (from your primary email address on file) me directly with screenshots, your member ID number. I will then submit a ticket to our helpdesk team to get this updated for you.

Best Regards,

Amanda Vance

avance@isc2.org

[Shannon]

Thanks @amandavanceISC2, if this persists, I'll email you.

[ruimei]

Hello @amandavanceISC2  ,

I have mailed you last week, but it doesn't work fine now.

How long will it take to fix the SSO error?

Thanks,

Rui Mei

[amandavanceISC2]

@ruimei Unfortunately, I did not receive the email. Please send again and I will have IT update your account.

Best Regards,

Amanda Vance

avance@isc2.org

[ruimei]

Hi @amandavanceISC2 ,

I have mailed you again from both my primary mail address and secondary mail address on file.

Thanks,

Rum Mei

[amandavanceISC2]

@ruimei Thank you, I have received the email from the secondary address (not sure why the primary isn't coming through) and will get a ticket submitted now. I will confirm via email as well.

Best Regards,

Amanda Vance