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Newcomer I

Re: CPE issues and no response from member support

@Shannon @Jarred_LeFebvre @SamanthaO_isc2 

 

I think ISC2 and the last attendants are getting it all wrong.

 

I have complied with all CPEs in the first place. I have done it.

 

ISC2 who lost.

 

Since I had to do it all over again, all the CPEs, all 114 I've registered several times, I think more than five times are dated June 21, 2019.

 

But they do not understand this, and apparently do not give about the case.

 

 

Newcomer I

Re: CPE issues and no response from member support

@Shannon @Jarred_LeFebvre @SamanthaO_isc2

 

Please help.

 

 

If i dont receive and e-mail from ISC2 stating the problem like Claudia and Cedrick said, i will lose my contract.

 

Please help

(ISC)² Team

Re: CPE issues and no response from member support

@telesguilherme 

 

I believe an email has been sent to you from Member Services clarifying your membership status for your employer while the team continues to assist with your CPE submissions. We hope this helps.  

Newcomer I

Re: CPE issues and no response from member support

@Jarred_LeFebvre 

 

I just received and they said that on August 15h everything will be resolved.

 

I will be waiting 

 

Thank you very very much

Newcomer I

Re: CPE issues and no response from member support

@Jarred_LeFebvre @SamanthaO_isc2 @Shannon 

 

Guys, good afternoon

 

Here in Brazil is 4:50 PM

 

I just talked to Rene and Cedrick.

 

Unfortunately all CPEs sent from webcasts had the wrong viewing time. For example if the webcast has 60 minutes, my certificate show only 1 minute, in all.

 

So what I did, I'm in contact with BrightTalk to get everything sorted out. However, I have already been able to resubmit from some webcasts.

 

In parallel, I found some course certificates, certifications made, as well as articles from my blog and submitted.

 

I just emailed Rene and Cedrick to confirm that it is viewable to them. Because I can't see anything but the hours of pending CPEs.

 

I was just told that they will no longer register anything manually for me and that I use my professional judgment to launch.

 

I hope they give me feedback on this.

 

One more thing, i am still unable to reach LATAM office by phone or e-mail.

Moderator

Re: CPE issues and no response from member support

@telesguilherme Thank you for the detailed information and I apologize you have not received a response. I can confirm all CPEs have been submitted and am working with Jonathan to have these approved tomorrow. I will have Jonathan reach out as soon as all CPEs have been approved back-end.

 

Best Regards,

Amanda Vance

Newcomer I

Re: CPE issues and no response from member support

@amandavanceISC2 

 

Thank you very much.

 

The main point to be showed here is the time, and the effort that we all are trying for the initial lack of response from Latam Support and also the HQ Member Services.

 

Only when i reached all the community here, things started at a more fast pace.

 

But unfortunately for me, i lost my contract.

Newcomer I

Re: CPE issues and no response from member support

@amandavanceISC2 @Jarred_LeFebvre @SamanthaO_isc2 @Shannon 

 

Hi all,

 

I received an email from Claudia, the point of contact here in Brazil. 

 

She will be calling me this morning, ate 10:30am (local time BR).

 

I will return to you guys about the update on missing CPE (to see the difference between yesterday CPE registered and today).

 

Thanks a lot for everything.

Newcomer I

Re: CPE issues and no response from member support

Hey guys,

 

I just received this e-mail: (VERY HAPPY)

 

Hello Jose Guilherme,

We have reviewed and accepted your eligible CPEs from your most recent three year cycle and applied them to the term ending 28 Feb, 2019. Your certification should renew 15 Aug, 2019.

Regards,
 
 
Jonathan Sutorus
Member Services
(ISC)², Inc.
311 Park Place Blvd, Suite 400
Clearwater, FL 33759
United States

Newcomer I

Re: CPE issues and no response from member support

Dear all

 

@amandavanceISC2 @Jarred_LeFebvre @Shannon @SamanthaO_isc2 @denbesten 

 

New cycle started....my certificate was issued

 

THANK YOU VERY VERY VERY MUCH FOR ALL THE HELP